Deliveries
Delivery price varies depending on location. Please be sure to select the correct drop-down menu selection at checkout.
Product Delivery Minimum $45. Deliveries Start at 1 pm Monday - Friday
Service area- Albion, Medina, Brockport Village, Kent, Kendall, Holley, Waterport, Lyndonville
Orders must be received before 12:00 noon Monday - Friday in the recipient's time zone to assure same-day delivery. Orders received after that will be delivered the following day.
as of 12/1/22- Saturdays are by appointment only. No Saturday deliveries at this time
** Please note in the comments/ special instructions if the delivery is going to a business, school, or Hospital
Same-Day Delivery: If you order before 12:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on Saturday please order by 11:00 am.
Specific Times: We are unable to guarantee delivery at a specific time, You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.
Delivery Times: Normal delivery times are 9am-5 pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 3 pm for orders going to a school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 8am-8pm.
Funeral Homes: These orders are our very highest priority and require at least 4 hours prior to the service. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for pick up.
Incorrect Addresses: If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Bloom's Flower Shop is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (585)- 589-5119.
Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement.
Bloom's Flower Shop cannot be held responsible for missing or faulty product due to this special request. ** Weather permitting we will not leave if windy, raining or snowing regardless of request to leave at the door.
Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you will be held fully liable for the cost of the gift.
Delivery fees are for 1 attempt for delivery, if the recipient is not home and we are unable to leave in a safe place the recipient may need to pick them up at Bloom's Flower Shop. The sender may have to pay additional delivery fees if a second attempt for delivery is needed.
Substitution Policy
Fresh Flowers: At Bloom's Flower shop we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses.
Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.